On receipt of the reservation inquiry, we will contact you and provide you with a confirmation of availability and rate for your stay (including any applicable tax).
To confirm your reservation you will need to deposit 50% of the booking fee or the total amount if inside 30 days. We accept payment by PayPal or bank transfers to our nominated bank account. When your deposit arrives into our account your reservation will be confirmed. Please advise us by emailing a scanned copy of the bank transfer after your transfer has been made. We will then send you a written confirmation note. Reservations are handled on a ‘first come, first served’ basis. A 2.5% charge will be levied upon all credit card transactions and all transactions will be converted and charged in Australian dollars by Bathhouse Holding Pty Ltd. Payment in full is required eight (8) weeks prior to the event.
For reservations made online, through an agent or on-line booking system outside, on confirming your reservation your credit card will be debited with the total rental for your stay, (including applicable taxes and service charges). Full payment is required 60 days before the scheduled date of arrival. All pre-payments are non refundable, however in the event of a cancellation, a partial refund may be made if the property is re-booked at the same rate, minus a 15% booking fee. All bookings made through online travel agencies are non-refundable and are non-transferable due to the nature of the discounted rate.
IMPORTANT: We require the authorisation of an A$1,500 security bond to cover any loss or damages during your stay. Please download and sign the accompanying form in order to confirm your reservation. Authorisation Form
Our cancellation policy is as follows: In the event of cancellation in all circumstances, the accommodation charge may be wholly forfeited unless we are able to resell the room for the booking dates at the same price. Should the cancellation be made within 60 days of the original arrival date, the total accommodation charge will be processed and is non-transferable and non-refundable. A partial refund may be made if the property is re-booked at the same rate, minus a 15% booking fee. We strongly advise that guests take out travel insurance to cover booking cancellations. In the event of cancellation due to family illness or any serious situations resulting in cancellation of part or all accommodation, the Management cannot be held responsible for the reimbursement of cancellations made 60 days before arrival.
To allow sufficient time to prepare the villa for guests, our check-in time is 3pm, and check-out time is 10am.
We have a minimum stay requirement at Bathhouse Tides of three (3) nights, and a minimum stay of seven (7) nights in peak periods and school holidays. Rental rates may also vary according to the season, rental rates are subject to change without notice.
We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, medical evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.
Please be advised that we accept no responsibility for any loss or damage to personal equipment and property during your stay at Bathhouse tides, or during your participation in any activities during your visit. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.
Please be advised that any property damage or requirement for excessive cleaning following your stay will be charged to your account. Your booking of this property represents a contractual agreement that you will not cause damage to the property during your stay, that you will be liable to pay for any damage done to the rented premises during your stay; or fix/make good any damage done to the rented premises during your stay. Charges for damage will be assessed based on the cost of cleaning or replacement as required.